Terms of Service

Effective Date: October 11, 2025

Article 1 - Definitions

1.1 Provider

Provider means Anchor Installs-RED, a division of Anchor Installs, LLC, including employees, subcontractors, vendors, and authorized representatives.

1.2 Member

Member means any individual or business enrolled in a RED membership plan for commercial or business purposes. Membership is required before any Service is provided.

1.3 Services

Services include, but are not limited to:

• Installation and removal of signage
• Mandatory storage and handling of signage equipment
• Movement tracking (Out for Install → Installed → Out for Removal → In Storage)
• Scheduling, confirmations, and administrative processing
• Inventory logging and management
• Custom graphic artwork
• Custom fabrication of holders, hangers, brackets, or structural components
• Sign repair and adjustments upon request
• FLIR ground-penetration scans at every installation
• Coordination of 811 Dig Tests when applicable

1.4 Equipment (Mandatory Storage and Completed Sign Set Requirement)

Equipment includes sign panels, posts, frames, brackets, riders, hangers, hardware, anchors, and all components used to construct a complete sign.

All Member equipment must be stored by Provider.

• First-round equipment intake at membership start: free
• Additional intake trips: $75 per trip

1.5 HQ1 Service Area & Mileage

Mileage originates from Provider's primary DFW office ("HQ1") in ZIP code 76131.

• First 60 miles round-trip: included
• Beyond 60 miles: $1.25 per mile (round-trip)

1.6 Credits

A Credit equals one complete service action:

• One installation and its eventual removal, or
• One pickup/removal of a sign installed by another provider

If a Member removes a sign originally installed by Provider, that service event still consumes one Credit.

Additional Credits: $49 per Credit.

Credits have no cash value and cannot be refunded, transferred, sold, or exchanged.

1.7 Credit Renewal

Credits renew monthly on the billing anniversary date.

• Credits do not roll over
• Credits do not bank
• Credits do not accumulate
• Unused Credits expire at the end of each billing cycle

1.8 Credit Sharing

Credit sharing is allowed only under:

• Broker Plans
• Agent Team Plans
• Developer/Builder organizational plans
• CRE organizational accounts

Single-agent memberships cannot share Credits. All users under a shared membership draw from the same Credit pool.

1.9 Membership Discount (20%) and Completed Set Requirement

Active Members receive 20% off eligible signage-related products and services, including:

• Printed signs
• Hardware, anchors, posts, frames
• Accessories and replacement parts
• Custom artwork and layouts
• Custom fabricated holders, hangers, and brackets
• Approved third-party signage-related services

If a Member supplies only a sign panel or incomplete set:

• The 20% discount does not apply to any materials required to complete the set
• Missing components are billed at Provider's cost + 20%
• Discount eligibility begins only after the full sign set is complete and installation-ready
• Any deviation from this rule requires written approval from Provider's management

1.10 Custom & Specialty Work

Custom artwork, fabrication, engineering, and structural signage work require a formal bid. No flat or standard rate structure applies to Custom Work unless expressly stated in writing by Provider.

1.11 CRE / Commercial Installations & 811 Dig Test Requirement

Commercial and CRE installations include, but are not limited to:

• Oversized or large-format signs
• Builder and development signage
• Multi-post or engineered structures
• Roadway and directional signage
• Deep-anchor or concrete-based installations
• Installs requiring heavy equipment

All CRE and commercial work requires:

• Active membership
• Submission of an RFQ/RFB
• Review and acceptance of a written quote
• Completion of any required permit process (billed at cost + 20%)
• 811 Dig Test clearance when required for subsurface risk

Completed sign sets are required for CRE installations under the same rules as residential work.

1.12 Technology Platform

The Technology Platform enables Members to:

• Submit service requests
• View job status and movement notes
• Review invoices, billing, and tax summaries
• View stored inventory records
• Update account and payment information

Provider does not guarantee uninterrupted access to the Technology Platform.

Article 2 - Agreement Structure

2.1 This Agreement governs all Services provided by Provider to Member.

2.2 By enrolling in membership, submitting any service request, or allowing Provider to perform Services, Member agrees to be bound by this Agreement.

2.3 Provider may amend this Agreement at any time. Provider will provide notice through email, website update, platform notice, or similar method.

2.4 Continued membership or continued use of Services after any update constitutes acceptance of the revised Agreement.

2.5 In the event of conflict between this Agreement and any marketing material, proposal, or email communication, this Agreement controls.

Article 3 - Membership Requirements

3.1 Membership is mandatory for all Services.

3.2 Member must:

• Maintain accurate contact and business information
• Maintain a valid payment method
• Select and maintain an appropriate membership tier
• Abide by all applicable laws, codes, and regulations

3.3 Membership is non-transferable except as permitted in shared-plan structures authorized by Provider.

3.4 Provider reserves the right to approve, reject, suspend, or terminate membership in its sole discretion for nonpayment, abuse, safety concerns, or breach of this Agreement.

Article 4 - Scope of Services

4.1 Membership includes:

• Standard residential-style installations and removals within plan parameters
• FLIR ground scans at every installation
• Movement logging and job status updates
• Inventory tracking within storage limits
• Monthly Credits according to plan tier
• Access to the Technology Platform
• Eligible 20% membership discount, subject to conditions in Article 1.9

4.2 Membership does not include and may incur additional charges for:

• Commercial/CRE installations
• Oversized or engineered signs
• Deep anchoring, concrete work, or heavy equipment use
• Vegetation clearing or property cleanup
• Permit research and processing
• Repairs or rebuilds after damage
• Same-day or rush service
• Mileage beyond 60 miles round-trip

4.3 Completed Sign Set Requirement: Provider will not perform an installation until:

• A complete sign set is present and ready; or
• Provider has supplied missing parts at cost + 20%

The 20% membership discount does not apply to missing-part materials used to complete incomplete sets unless approved by management in writing.

Article 5 - Service Requests

5.1 All service requests must be submitted through Provider's designated platform or system.

5.2 Member is responsible for providing:

• Accurate property address and description
• Legal authorization to access the property
• Any gate, lockbox, or access information
• Placement instructions and restrictions
• Known hazard or utility information

5.3 Provider is not responsible for delays, misplacements, or rescheduling caused by incorrect or incomplete information supplied by Member.

5.4 Provider reserves the right to decline or delay a request if conditions are unsafe, access is blocked, information is incomplete, or legal access is unclear.

Article 6 - Member Responsibilities

6.1 Member is responsible for ensuring:

• Site conditions are reasonably safe and accessible
• All necessary approvals and permissions are obtained
• All sign sets are complete or Member agrees to pay for missing components
• All instructions comply with applicable HOA, city, county, and state regulations

6.2 Member must promptly notify Provider of any:

• Change in property status
• Requirement for sign removal
• Safety or access issues that may affect Provider's work

6.3 Member assumes all risk for:

• Unmarked irrigation systems
• Unmarked utilities or lines
• Septic or drainage systems
• Subsurface obstructions
• Damage caused by hidden conditions not disclosed to Provider

Article 7 - Provider Rights

7.1 Provider may, in its sole discretion:

• Decline or halt any Service if conditions are unsafe or unlawful
• Adjust sign placement as needed for safety, visibility, and compliance
• Modify or limit service areas
• Subcontract any portion of Services
• Remove stored or installed equipment when accounts are delinquent as permitted by law

7.2 Provider is under no obligation to provide Services that contradict safety standards, permit requirements, or governing regulations.

Article 8 - Billing & Membership Terms

8.1 Membership Plans

Month-to-Month Plan:

• Higher monthly rate
• No long-term commitment
• Can be cancelled prior to the next billing date
• Credits renew monthly

6-Month Commitment Plan:

• Lower monthly rate
• Member agrees to maintain membership for a full 6-month term
• Early termination may result in charges up to the remaining term or an early termination fee, as determined by Provider

8.2 Billing Terms

• Membership fees are automatically charged on the monthly anniversary date
• Additional Credits are billed at $49 each
• Custom and specialty work may require deposit or prepayment
• Any declined or failed payment may result in suspension of Services and account access

8.3 Price Changes

Provider may adjust membership fees, service rates, and charges at any time with notice. Continued membership after notice constitutes acceptance.

Article 9 - Storage Rules

9.1 Storage Limits

Storage allotments are tied to membership tier:

Plan	Credits	Storage Limit
Steady Plan	2 Credits	Up to 4 signs stored
Base Plan	4 Credits	Up to 8 signs stored
Scale Plan	9 Credits	Up to 18 signs stored
Prime Plan	15 Credits	Up to 30 signs stored

9.2 Exceeding Storage

If storage exceeds allotted limits, Provider may:

• Charge an additional storage fee
• Require pickup or consolidation (subject to a $75 trip fee)
• Decline intake of additional signs

9.3 Theft and Damage Disclaimer

Provider is not responsible for:

• Theft, vandalism, or loss of signs at job sites or in storage
• Weather-related damage, fading, rusting, warping, or deterioration
• Damage caused by third parties, tenants, neighbors, or acts of God

9.4 Abandoned Equipment

Unclaimed, unlabeled, or abandoned equipment may be disposed of or recycled after 30 days of non-response following a reasonable attempt at contact.

Article 10 - CRE & Commercial Services

10.1 CRE Membership

All CRE and commercial clients must maintain an active membership.

10.2 RFQ/RFB Requirement

All CRE/commercial installations require:

• Submission of an RFQ/RFB
• Provider review and pricing
• Member approval of quoted terms

10.3 Permits and 811 Dig Tests

• Permit-related work is billed at cost + 20%
• 811 Dig Tests are requested when required for subsurface safety
• Provider is not liable for delays caused by 811 or permitting agencies

10.4 Completed Sign Sets and Materials

CRE installations are subject to the same complete sign set requirement outlined in Article 1.4. Missing components will be billed at cost + 20%, and the 20% discount will not apply to these replacement materials unless approved in writing.

10.5 Heavy Equipment and Complex Installs

Heavy equipment usage, deep anchoring, concrete work, engineered structures, or complex installations will be billed separately in accordance with the RFQ/RFB and are not covered by Credits.

Article 11 - Credit System

11.1 Application of Credits

Credits are applied to:

• One installation and its eventual removal, or
• One pickup/removal of a sign installed by another provider

11.2 Exclusions

Credits do not apply to:

• Commercial or CRE work
• Custom or specialty fabrication
• Permit work
• Concrete or heavy equipment
• Extra mileage beyond 60 miles
• Vegetation clearing or ground maintenance

11.3 No Rollover

Credits do not roll over and expire at the end of each billing cycle.

Article 11A - Credits and Capacity

11A.1 Credit Definition

Credits represent reserved operational capacity, including storage, labor planning, routing, and platform resources. Credits are not consumption units but capacity reservations that enable Provider to maintain service levels and ensure adequate resources are allocated for Member's anticipated needs.

11A.2 Baseline Credits

Credits selected at onboarding establish the account's baseline capacity for the applicable commitment period. Baseline credits are committed for the term and may not be reduced mid-term. This baseline commitment allows Provider to plan labor, storage, and routing resources appropriately for Member's account.

11A.3 Credit Adjustments

• Credits may be increased at any time and take effect immediately upon confirmation and payment adjustment.
• Reductions to baseline credits may only be applied at renewal of the commitment period.
• Add-on credits purchased during a billing cycle do not affect baseline credits or commitment obligations.

11A.4 Add-On Credits

Members may purchase additional credits beyond their baseline allocation at the following rates:

• First 2 add-on credits per billing cycle: $49 per credit
• Additional add-on credits beyond the first 2: $59 per credit

Add-on credits are non-refundable. Unused add-on credits roll forward to subsequent billing cycles and do not expire at the end of the billing cycle. Add-on credit purchases do not modify the Member's plan tier, renewal date, or commitment obligations.

11A.5 Membership Plans

The following membership plans are available for individual agents:

Plan	Credits/Month	Storage	Price (6-mo)
Steady	2	4 signs	$129/mo
Base	4	8 signs	$199/mo
Scale (Recommended)	9	18 signs	$299/mo
Prime	15	30 signs	$499/mo

Teams and Brokerage plans are available for organizations with multiple agents and feature pooled credit allocations. Contact Provider for details.

Article 12 - Property Access & Trespass Liability

12.1 Access Authorization

Member is solely responsible for ensuring Provider has lawful permission to enter and access any property where Services are requested.

12.2 Liability for Unauthorized Access

If Provider accesses a property based on Member's representations, and such access is later claimed to be unauthorized or a trespass, Member agrees to:

• Assume full responsibility for any resulting claims, damages, fines, or actions
• Indemnify and hold Provider harmless from all associated legal fees, costs, and liabilities

Provider has no duty to independently verify ownership, authorization, or property rights beyond Member's representations.

Article 13 - Technology Platform

13.1 Use of Platform

The Technology Platform is provided as a convenience for submitting requests, monitoring job status, and accessing billing and inventory data.

13.2 Availability

Provider does not guarantee continuous or error-free operation of the Technology Platform. Scheduled maintenance, outages, or technical issues may temporarily limit access.

13.3 Data

Provider may retain records of jobs, movement logs, and billing within the Platform, but these records are not a substitute for Member's own records or backups.

Article 14 - Insurance & Risk

14.1 Provider Insurance

Provider maintains a general liability insurance policy in an amount it determines appropriate for its operations.

14.2 Member's Responsibility

Member is responsible for maintaining adequate business, property, and liability insurance for its own operations, including signage, real property, and business activities.

14.3 Allocation of Risk

Provider is not responsible for:

• Theft, loss, or vandalism of signs
• Weather damage or deterioration
• Underground damage where hazards were not identified or reasonably detectable
• Enforcement actions by HOAs, municipalities, or regulatory bodies

Article 15 - Limitation of Liability

15.1 Cap on Liability

To the fullest extent permitted by law, Provider's total cumulative liability for any claim arising out of or relating to this Agreement or Services shall not exceed the total amount paid by Member to Provider for the specific Service giving rise to the claim.

15.2 Exclusion of Certain Damages

Provider is not liable for:

• Lost commissions or lost sales
• Lost business opportunities or reputational harm
• Business interruption or lost profits
• Fines, penalties, sanctions, or special assessments
• Indirect, incidental, consequential, special, exemplary, or punitive damages

Article 16 - Indemnification

Member agrees to indemnify, defend, and hold Provider harmless from and against any and all claims, demands, damages, liabilities, losses, costs, and expenses (including attorney fees and court costs) arising out of or relating to:

• Member's instructions or directions regarding placement or Services
• Failure to supply a complete sign set or safe equipment
• Unsafe or hazardous site conditions
• Property access disputes or trespass allegations
• Unmarked or undisclosed utilities or subsurface conditions
• Violations of HOA rules, city code, or other regulations
• Member's breach of this Agreement

Article 17 - Warranty Disclaimer

17.1 No Warranty

All Services, the Technology Platform, and any related materials are provided "as is" and "as available," without any warranty of any kind, whether express, implied, statutory, or otherwise.

17.2 Disclaimed Warranties

Provider disclaims all implied warranties, including, without limitation:

• Implied warranty of merchantability
• Implied warranty of fitness for a particular purpose
• Implied warranty of non-infringement
• Any warranties arising out of course of dealing or trade usage

17.3 No Guarantee of Outcomes

Provider does not warrant that:

• Any particular marketing, sales, or transaction result will be achieved
• Signs will remain undamaged or in place indefinitely
• FLIR or 811 processes will detect all hazards

Article 18 - Force Majeure

18.1 Force Majeure Events

Provider is not liable for any delay or failure in performance caused by events beyond its reasonable control, including, but not limited to:

• Severe weather or natural disasters
• Power or internet outages
• Disease, illness, or workforce shortages
• Labor disputes or strikes
• Governmental actions or restrictions
• Acts of vandalism, war, or terrorism

18.2 Suspension of Obligations

During a force majeure event, Provider's obligations are suspended for the duration of the event plus a reasonable recovery period.

Article 19 - Termination

19.1 Termination by Member

Month-to-Month Members may cancel by notifying Provider prior to the next billing date. 6-Month Commitment Members may request early termination but may be charged remaining term amounts or a cancellation fee, as specified by Provider.

19.2 Termination by Provider

Provider may suspend or terminate membership immediately for:

• Nonpayment
• Repeated failed payment attempts
• Abusive, unsafe, or unlawful conduct
• Material breach of this Agreement

19.3 Effect of Termination

Upon termination:

• All unpaid amounts become immediately due
• All remaining Credits are forfeited
• Provider may remove or dispose of stored equipment after the applicable period if Member does not arrange retrieval

Article 20 - Arbitration

20.1 Agreement to Arbitrate

Except for actions to collect unpaid amounts, any dispute, claim, or controversy arising out of or relating to this Agreement or Services shall be resolved by binding arbitration.

20.2 Forum

Arbitration shall be conducted in Tarrant County, Texas, before a single arbitrator, in accordance with the rules of the American Arbitration Association (AAA) or JAMS, at Provider's election.

20.3 Arbitration Procedures

The arbitrator shall have the authority to award damages consistent with the limitations in this Agreement but shall not have authority to award class-wide or punitive damages inconsistent with this Agreement.

20.4 Costs

Each party shall bear its own attorney fees, and arbitration costs will be allocated by the arbitrator, except where applicable law requires otherwise.

Article 21 - Class Action Waiver

Member agrees to bring any dispute against Provider solely in Member's individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general action.

Class, collective, or representative actions are not permitted under this Agreement.

Article 22 - Jury Trial Waiver

To the extent permitted by law, both parties knowingly and voluntarily waive any right to a trial by jury in any legal proceeding related to this Agreement, Services, or the relationship between the parties.

Article 23 - Collections

23.1 Collections and Legal Action

In the event of nonpayment, Provider may pursue:

• Collection efforts directly
• Assignment to a third-party collection agency
• Legal action in a court of competent jurisdiction

23.2 Recovery of Costs

Member is responsible for all costs associated with collection, including:

• Attorney fees
• Court costs
• Filing fees
• Interest on unpaid balances
• Collection agency fees

Article 24 - Notices

24.1 Notices to Provider

All notices to Provider under this Agreement shall be sent via email to: info@anchorinstalls.com

24.2 Notices to Member

Provider may send notices to Member via email, platform notifications, or other reasonable methods using the contact information on file.

Article 25 - Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect and be construed to best effectuate the intent of the parties.

Article 26 - Entire Agreement

This Agreement constitutes the entire agreement between Provider and Member regarding the subject matter herein and supersedes all prior or contemporaneous oral or written agreements, understandings, or representations.

No modification or waiver of any term of this Agreement is effective unless in writing and issued by Provider.

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Website Terms of Use

The following additional terms apply to your use of our website at anchorinstalls.com and any related subdomains (the "Website").

Acceptance of Terms

By accessing or using the Website, you agree to be bound by these Website Terms of Use. If you do not agree to these terms, please do not use the Website.

Use of Website

You agree to use the Website only for lawful purposes and in accordance with these terms. You agree not to:

• Use the Website in any way that violates any applicable federal, state, local, or international law or regulation
• Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website
• Use any robot, spider, scraper, or other automated means to access the Website for any purpose without our express written permission
• Introduce any viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material
• Interfere with or disrupt the Website or servers or networks connected to the Website
• Impersonate or attempt to impersonate Anchor Installs, an Anchor Installs employee, another user, or any other person or entity

Intellectual Property

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Anchor Installs, LLC, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website without prior written consent.

Trademarks

"Anchor Installs," "Anchor Installs RED," and the Anchor Installs logo are trademarks of Anchor Installs, LLC. You may not use these marks without the prior written permission of Anchor Installs, LLC.

User Accounts

If you create an account on the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

Links to Third-Party Websites

The Website may contain links to third-party websites or services that are not owned or controlled by Anchor Installs. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Disclaimer of Warranties

THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER ANCHOR INSTALLS NOR ANY PERSON ASSOCIATED WITH ANCHOR INSTALLS MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE.

Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL ANCHOR INSTALLS, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE.

Indemnification

You agree to defend, indemnify, and hold harmless Anchor Installs, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Website Terms of Use or your use of the Website.

Governing Law

All matters relating to the Website and these Website Terms of Use, and any dispute or claim arising therefrom or related thereto, shall be governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule.

Changes to Website Terms

We may revise and update these Website Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised Website Terms of Use means that you accept and agree to the changes.

See also our Privacy Policy and End-User License Agreement.

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